Warranty Information

Effective Date: July 9, 2025
Store Name: Kitmart.store
Contact Email: support@kitmart.store

At Kitmart.store, we take pride in the quality and durability of the products we offer. Many of our items come with a standard manufacturer’s warranty or store-backed assurance. Please read below to understand how warranty coverage works.

🛡️ Standard Warranty

Unless otherwise stated on the product page, most eligible products come with a 30-day limited warranty covering:

  • Manufacturing defects

  • Faulty materials

  • Functional issues not caused by misuse

This warranty is valid from the date of delivery.

🔧 What’s Covered?

  • Items that arrive damaged or defective

  • Products that stop working under normal use within 30 days

  • Quality issues not caused by wear & tear or misuse

🚫 What’s Not Covered?

  • Normal wear and tear

  • Accidental damage or misuse

  • Damage caused by improper care or unauthorized modifications

  • Water, heat, or environmental damage (unless specified as water/heat-proof)

  • Clearance or final-sale items (unless defective on arrival)

📩 How to Make a Warranty Claim

  1. Email us at support@kitmart.store within 30 days of delivery.

  2. Include:

    • Your order number

    • Description of the issue

    • Clear photos/videos of the defect

  3. Our support team will assess your claim and provide next steps, which may include:

    • Replacement

    • Repair (if applicable)

    • Refund (only if repair/replacement isn’t possible)

🔄 Resolution Timeline

We aim to resolve all valid warranty claims within 5–7 business days after receiving your claim details and photos.

📝 Additional Notes

  • Some items may include a longer manufacturer warranty, which will be mentioned in the product description.

  • Warranty is only valid for the original purchaser and is non-transferable.

🤝 Need Help?

For warranty claims or more information, please contact our support team:
📧 support@kitmart.store