Return And Refund Policy

Return And Refund Policy

Last Updated: [18.07.2025]

At Kitmart.store, we stand behind our products and want you to be completely satisfied with your purchase. This detailed Return & Refund Policy complies with all Google Merchant Center requirements to ensure transparency and prevent account suspensions.

1. General Return Policy Overview

We accept returns within 14 calendar days from the date of delivery for most items. To be eligible for a return:

  • Item must be unused, unworn, and in original condition
  • Original tags must be attached
  • Item must be in original packaging with all accessories
  • Proof of purchase (order number) must be provided

2. Non-Returnable Items

The following items cannot be returned unless defective:

  • Underwear, swimwear, and other intimate apparel
  • Items marked "Final Sale" or "Non-Returnable"
  • Customized or personalized products
  • Gift cards

3. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us within 7 calendar days of delivery
  • Provide clear photos/video of the defect or damage
  • We will provide a prepaid return label if the claim is valid
  • Choose between full refund or replacement (subject to availability)

4. Return Process Step-by-Step

  1. Initiate Return Request:
    • Your order number
    • Product name and reason for return
    • Photos if claiming defect/damage
  2. Receive Authorization:
    • Our team will respond within 24-48 hours
    • Approved returns receive an RMA (Return Merchandise Authorization) number
  3. Package Your Return:
    • Include all original packaging and accessories
    • Write the RMA number clearly on the outside of the package
  4. Ship Your Return:
    • For non-defective returns: Customer pays return shipping
    • We recommend using a trackable shipping service
    • Return shipping address will be provided with your RMA

5. Refund Processing

  • Processing Time: 5-10 business days after we receive your return
  • Refund Method: Original payment method
  • Deductions:
    • Original shipping costs are non-refundable
    • 15% restocking fee may apply for non-defective returns of certain items

6. Exchange Policy

  • Exchanges are subject to product availability
  • Contact us first to confirm stock
  • Customer is responsible for shipping costs for exchanges unless due to our error

7. International Returns

  • Customers are responsible for:
    • Return shipping costs
    • Any customs duties or taxes incurred during return
  • We cannot refund original customs charges

8. Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again (processing may take time)
  2. Contact your credit card company
  3. Contact your bank
  4. If still unresolved, email us at support@kitmart.store

9. Google Merchant Center Compliance

To maintain compliance and avoid suspensions:

  • We clearly disclose all return conditions upfront
  • No misleading claims about "free returns" unless truly unconditional
  • All timelines (14-day return window) are explicitly stated
  • Policy is easily accessible from all website pages

10. Policy Changes

We may update this policy periodically. Changes will be:

  • Posted on this page with a new "Last Updated" date
  • Applied to all purchases made after the revision date

11. Contact Information

For return-related questions:
📧 Email: support@kitmart.store
📞 Phone: [+447414266201] (Mon-Fri, 9AM-5PM EST)
✉️ Mail Returns To: [Flat 8 Mayers Court,Sheringham Road,Manchester,London,United Kingdom.