Cancellation Policy

Effective Date: July 9, 2025
Store Name: Kitmart.store
Contact Email: support@kitmart.store

At Kitmart.store, we understand that sometimes plans change. That’s why we offer a clear and simple cancellation process for your convenience.

---

🔄 Can I Cancel My Order?

Yes — orders can be cancelled before they are shipped.
If your order has not yet been dispatched, you may request a cancellation by contacting us as soon as possible.

---

⏰ Cancellation Timeframe

To be eligible for cancellation:

• You must email us at support@kitmart.store within 2 hours of placing the order.

• If your order has already been packed or shipped, we are unable to cancel it. In that case, you can follow our Return & Refund Policy once the item arrives.

---

💳 Refunds for Cancelled Orders

• If your order is cancelled before shipping, you will receive a full refund to your original payment method.

• Refunds are processed within 3–5 business days after cancellation confirmation.

---

❗ Exceptions

We are unable to cancel:

• Orders already marked as “Shipped”

• Custom or personalized items once production has begun

• Digital products or gift cards

---

📩 Contact Us

Need to cancel an order or have questions?
Email: support@kitmart.store
We aim to respond within 24 hours, Monday–Friday.