FAQs
💳 Ordering & Payment
Q: What payment methods do you accept?
We accept major debit and credit cards (Visa, MasterCard, American Express), PayPal, and secure online payments through Stripe.
Q: Can I change or cancel my order after placing it?
If your order hasn't been dispatched yet, please email us at support@kitmart.store within 2 hours of placing the order. After that, changes or cancellations may not be possible.
🚚 Shipping & Delivery
Q: Do you ship across the UK?
Yes, we ship to all regions within the United Kingdom, including mainland and Northern Ireland.
Q: How long does delivery take?
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Standard UK Shipping: 2–4 business days
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Express Shipping: 1–2 business days
Tracking information will be emailed once your order is dispatched.
Q: Do you offer international shipping?
Yes, we ship to selected countries. Shipping fees and delivery times will be calculated at checkout.
🔁 Returns & Refunds
Q: What is your return policy?
You can return any eligible item within 7 days of delivery if it’s unused, in original condition and packaging. Check our full Return & Refund Policy for more.
Q: How do I request a return?
Simply email us at support@kitmart.store with your order number and reason for return. We'll provide return instructions.
Q: When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
📦 Product & Stock
Q: How do I know if an item is in stock?
If you can add the product to your cart, it’s available! Out-of-stock items will be marked accordingly.
Q: Do you restock sold-out items?
Sometimes! You can sign up for restock notifications or contact us to check availability.
🛡️ Account & Security
Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, view history, and save shipping details.
Q: Is my personal information secure?
Absolutely. We use SSL encryption and follow strict privacy protocols to protect your data. View our Privacy Policy for details.
📩 Support
Q: How can I contact customer service?
You can email us anytime at support@kitmart.store — we aim to respond within 24 hours, Monday–Friday.